Privacy Policy

At Dulzi Sweet & More, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at dulzi.nl, make a reservation, or contact us.

We handle personal data in accordance with the EU General Data Protection Regulation (GDPR / AVG) and applicable Dutch privacy law. By using our website, you acknowledge that you have read and understood this Privacy Policy.

This website is owned and operated by:

• Business name: Dulzi Sweet & More
• Address: Goeverneurplein 7, 2523 EA, Den Haag, Netherlands
• Website: dulzi.nl
• Email: info@dulzi.nl
• Phone: 070 322 0833

For any privacy-related questions, please contact us using the details above.

Depending on how you interact with our website, we may collect the following:

• Name
• Email address
• Phone number
• Reservation details (date, time, number of guests, special requests)
• Messages submitted through our contact forms
• Technical data such as browser type, device type, and operating system
• Analytics data including pages visited and time spent on the site
• Cookies and similar technologies
• Language preferences
• Interaction data (clicks, scrolls, basic usage patterns)

We only collect information that is necessary to provide and improve our services.

Information is collected in two main ways:

• Directly from you — when you submit a reservation, send a message, or contact us by email or phone.
• Automatically — through cookies, analytics tools, and your browser when you visit our website.

When you submit a reservation or contact form, we use the information you provide to:

• Manage and confirm your reservation
• Contact you regarding your booking or enquiry
• Accommodate special requests where possible
• Improve our customer experience and service quality

Reservation data is stored securely and is only accessible to authorised staff members who need it to perform their work.

We do not send marketing emails or newsletters without your explicit consent. If, in the future, we offer a newsletter or promotional communication, you will be asked to opt in, and you will be able to unsubscribe at any time using the link provided in each message.

Our website uses cookies and similar technologies to ensure the site functions properly, remember your preferences (such as language), and understand how visitors use the site so we can improve it.

Cookies we may use include:

• Functional cookies — required for core site features such as navigation and language preference.
• Analytics cookies — help us understand how visitors use the site (e.g. through Google Analytics or similar tools).
• Marketing cookies — may be used in the future to deliver relevant content; these will only be activated with your consent.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

Our website may use services provided by Google, including Google Maps, Google Fonts, Google Analytics, and Google Search Console. These services may collect technical data such as your IP address, browser information, and interactions with embedded content.

Google processes this data in accordance with its own privacy policy, available at policies.google.com/privacy.

Our website may display links to or embedded content from Instagram and other social media platforms. When you interact with such content, those platforms may collect data about you according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party platforms you use to understand how they handle your data.

We may display Google Reviews on our website to share genuine feedback from our guests. Reviews are publicly available content provided through Google, and displaying them may involve technical data being processed by Google in line with their privacy policy.

We use the information we collect to:

• Process and manage reservations
• Respond to enquiries and messages
• Improve our website, services, and customer experience
• Maintain the security and proper functioning of the site
• Comply with our legal obligations

We do not sell, rent, or trade your personal information to third parties.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include secure servers, restricted access, and encrypted connections (HTTPS) where applicable.

While we make every effort to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to maintain a high standard of protection.

We do not share your personal information with third parties, except in the following limited situations:

• With trusted service providers (e.g. hosting, reservation systems, analytics) who process data on our behalf under appropriate confidentiality and data protection agreements.
• When required by law, regulation, or a valid legal request from a competent authority.
• To protect the rights, property, or safety of Dulzi Sweet & More, our guests, or others.

As a visitor or customer based in the European Union, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete information.
• Right to erasure — to request that we delete your personal data, where applicable.
• Right to restrict processing — to ask us to limit how we use your data.
• Right to object — to object to certain types of processing.
• Right to data portability — to receive your data in a structured, commonly used format.
• Right to withdraw consent — at any time, where processing is based on your consent.

To exercise any of these rights, please contact us at info@dulzi.nl. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data has not been handled correctly.

We use a limited number of cookies to operate our website, remember your preferences, and understand usage patterns. You can accept, reject, or manage cookies through your browser settings at any time. For more detail, see section 7 above.

To provide and improve our services, we may use trusted third-party tools and platforms, including:

• Google services (Maps, Fonts, Analytics, Search Console)
• Instagram and other social media platforms
• Website analytics tools
• Online reservation systems
• Embedded maps

These third parties have their own privacy policies governing how they handle data. We encourage you to review them.

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements. Reservation and contact information is kept for a reasonable period after your visit and is then deleted or anonymised.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Dulzi Sweet & More
• Goeverneurplein 7, 2523 EA, Den Haag, Netherlands
• Email: info@dulzi.nl
• Phone: 070 322 0833

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The latest version will always be available on this page, with the updated date shown at the top.

We encourage you to review this page periodically to stay informed about how we protect your information.